Refund and Returns Policy
1. Overview
Due to the nature of digital products, all sales of font files are final. Once a purchase is completed and the font files have been downloaded, we cannot offer refunds or exchanges. We encourage customers to review all product information carefully before making a purchase.
2. Exceptions
We understand that exceptional circumstances may arise. Refunds or exchanges may be considered under the following conditions:
Defective Fonts: If the font file is defective or corrupted, please contact us within 21 days of purchase. We will provide a replacement or issue a refund if the problem cannot be resolved.
Incorrect Purchase: If you accidentally purchased the wrong font or version (e.g., incorrect format), notify us within 7 days. We will exchange it for the correct version at no additional cost.
3. How to Request a Refund or Exchange
To request a refund or exchange, please contact our customer support team at [email protected] with the following information:
Order number
Date of purchase
Description of the issue
Our team will review your request and respond within 5 business days.
4. Changes to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices.
5. Contact Us
If you have any questions or concerns about this policy, please contact us at:
Email: [email protected]
Address: Jl Panti Panaungan No 3, Brontokusuman, Mergangsan, Yogyakarta 55153, Indonesia.
By completing a purchase on our website, you acknowledge that you have read and agree to this Refund and Returns Policy.